Privacy Policy

sybas99 ("we", "us", "our", "the Platform") operates the online gaming and sports betting platform accessible at sybas99.cam. We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, prospective users, and visitors to our website.

This Privacy Policy ("Policy") sets out the basis on which sybas99 collects, uses, discloses, and safeguards personal data in connection with your use of the Platform. It applies to all personal data we process, regardless of how it is provided to us — whether through account registration, financial transactions, customer support interactions, or general browsing activity on sybas99.cam.

This Policy should be read alongside our Terms and Conditions, which govern the overall relationship between sybas99 and its registered players. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person ("Data Subject"), including but not limited to name, email address, phone number, financial details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, and deletion.
• "Data Controller" — sybas99, which determines the purposes and means of processing your Personal Data.
• "Data Processor" — a third party that processes Personal Data on behalf of sybas99 under a written data processing agreement.
• "KYC Data" — identity verification documents and information submitted by a Player to fulfil Know Your Customer obligations.
• "Cookies" — small data files placed on your device by the Platform for the purposes described in Clause 8 of this Policy.
• "Sensitive Data" — a subset of Personal Data requiring a higher level of protection, such as financial data, identity documents, and information relating to problem gambling status.

sybas99 collects personal data through several channels. The categories of data we collect and the circumstances in which they arise are detailed below:

We do not knowingly collect Sensitive Data beyond what is strictly required for KYC compliance and responsible gambling obligations. We do not collect biometric data beyond static identity photographs submitted as part of the KYC process.

sybas99 processes personal data for the following purposes:

1. Account Management: To create, maintain, and manage your registered account on the Platform, including authentication and password recovery.
2. Identity Verification (KYC): To verify your identity and age (21+) as required under our operating licence and applicable anti-money-laundering regulations.
3. Payment Processing: To facilitate MYR deposits and withdrawals via your chosen payment method — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, RHB, and cryptocurrency channels.
4. Service Delivery: To provide you with access to our gaming library, sports betting markets (including EPL, Liga Super Malaysia, and UFC), promotional offers, and customer support.
5. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, collusion, and other prohibited activities as defined in our Terms and Conditions.
6. Responsible Gambling: To monitor gaming patterns and, where appropriate, apply responsible gambling tools such as deposit limits, session timers, or self-exclusion, in accordance with our Responsible Gambling Policy.
7. Legal Compliance: To comply with applicable laws, regulatory requirements, and lawful requests from competent authorities.
8. Platform Improvement: To analyse aggregate usage data and improve the functionality, performance, and user experience of the Platform.
9. Marketing Communications: To send promotional offers, bonus notifications, and seasonal promotions (such as Deepavali, Hari Raya, and Chinese New Year campaigns) to players who have opted in to receive such communications. You may opt out at any time.

sybas99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms and Conditions — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable law, including KYC/AML regulations, tax reporting obligations, and regulatory requirements under our operating licence.
• Legitimate Interests: Processing carried out in the legitimate interests of sybas99 and our players, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

sybas99 does not sell your personal data to any third party. We may share your data with carefully selected third parties only where necessary and under appropriate data protection safeguards:

• Payment Processors: Financial data is shared with our approved payment partners (e.g., DuitNow, FPX operators, e-wallet providers) solely to process your transactions. These processors are contractually bound to handle your data securely.
• Identity Verification Providers: KYC documentation may be processed by third-party identity verification services operating under our instruction and bound by strict confidentiality and security obligations.
• Game Technology Providers: Limited technical data may be shared with our game studio partners to facilitate gameplay, resolve disputes, and verify RNG integrity.
• Fraud Prevention & AML Services: Transaction and identity data may be processed through third-party screening tools to detect suspicious activity and comply with anti-money-laundering requirements.
• Regulatory & Law Enforcement Authorities: We will disclose personal data to competent authorities where required by law, court order, or valid regulatory demand. We will notify affected players of such disclosures where legally permitted to do so.
• Business Successors: In the event of a merger, acquisition, or sale of assets, personal data held by sybas99 may be transferred to the successor entity, subject to equivalent privacy protections.

sybas99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data governance procedures. Anonymised data may be retained indefinitely for aggregate statistical analysis.

sybas99 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit our website. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without affecting core functionality.
• Functional Cookies: Store your preferences such as language settings, currency display (MYR), and responsible gambling tool configurations so they persist across sessions.
• Analytics Cookies: Used to collect aggregate, anonymised data about how players navigate and interact with the Platform. This helps us identify performance issues and improve the user experience. No personally identifiable information is collected via analytics cookies.
• Marketing Cookies: Used to track the effectiveness of our promotional campaigns and affiliate traffic. These are only activated for players who have consented to receive marketing communications.

You may manage your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies are available in the help section of your browser.

sybas99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption.
• Encryption at Rest: Sensitive data stored in our databases — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and regular data protection training.
• Two-Factor Authentication: All administrative system access requires multi-factor authentication. Players are also encouraged to enable two-factor authentication on their accounts.
• Regular Security Audits: We conduct regular penetration testing and vulnerability assessments with independent cybersecurity specialists.
• Incident Response: In the event of a data breach, sybas99 will notify affected players and relevant authorities within the timeframes required by applicable data protection regulations.

Notwithstanding these measures, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorised access to your account.

Subject to applicable law, you have the following rights in respect of your personal data held by sybas99:

1. Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
2. Right to Rectification: You may request correction of inaccurate or incomplete personal data. For account details, you may update certain information directly via your account settings.
3. Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
4. Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances — for example, where you contest the accuracy of the data or object to its processing.
5. Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
6. Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our demonstrating compelling grounds that override your interests.
7. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team via live chat or by emailing [email protected] (displayed as plain text — not a clickable link). We will respond to all rights requests within 30 calendar days. For complex requests, this period may be extended by a further 60 days with prior notice.

sybas99 is strictly an adults-only platform. Registration and use of the Platform is limited to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21.

As part of our KYC procedures, all players are required to verify their age by submitting valid government-issued identification. Any account found to belong to a person under 21 years of age will be immediately closed and any associated funds dealt with in accordance with our Terms and Conditions and applicable regulatory requirements.

If you believe that a person under 21 has registered an account on sybas99, please contact our support team immediately at [email protected] (plain text — not a clickable link) so that we can investigate and take appropriate action without delay.

sybas99's primary operations and data processing infrastructure are structured to serve Malaysian players. In certain circumstances — particularly in connection with third-party service providers such as identity verification platforms, game technology partners, and payment processors — your personal data may be transferred to or accessed from servers located outside Malaysia.

Where such transfers occur, sybas99 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applied within Malaysia. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.

By using the Platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia as described in this Clause, subject to the protections described herein.

sybas99 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the email address on their account, or through a prominent notice on the Platform, no less than seven (7) days before the updated Policy takes effect.

The version number and effective date displayed at the top of this page reflect the currently applicable version of this Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure in accordance with our Terms and Conditions.

If you have any questions, concerns, or complaints about this Privacy Policy or the way sybas99 handles your personal data, please reach out to our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours, 7 days a week via the Platform interface
• Response Time: Live chat — under 5 minutes average; Email — under 2 hours
• Languages: English, Bahasa Melayu, and Chinese support available

For formal data protection complaints or rights requests, please submit your query in writing via email, clearly marked "Data Privacy Request" or "Privacy Complaint". We will acknowledge receipt within 24 hours and provide a substantive response within 30 calendar days.